At Chemedix, we strive to ensure your satisfaction. However, due to the nature of medicinal products, we follow a strict refund policy:
Refund Eligibility
- Refunds are only issued for:
- Products damaged during shipping
- Incorrect items delivered
- Failed delivery due to our error
Non-Refundable Items
- Opened or used medicine
- Prescription-based medicines once dispensed
- Herbal or supplement products after opening
How to Request a Refund
- Email us within 3 days of receiving the order at [support@chemedix.com] with your order ID and issue details.
- Attach photos of the issue (if applicable).
Refund Method
- Refunds will be processed to your original payment method within 7-10 business days after approval.
3. Return Policy
Effective Date: [Insert Date]
For health and safety reasons, Chemedix follows a strict no-return policy for medicinal products, unless the product is:
- Damaged during delivery
- Delivered incorrectly
Return Conditions
- You must notify us within 48 hours of delivery.
- Product must be unused, sealed, and in its original packaging.
- Must include original invoice.
How to Initiate a Return
- Contact us at [support@chemedix.com]
- Provide your order ID and the reason for the return
- Our support team will guide you through the process